Yes, the costs listed are for hire periods of up to 3 days or weekend (as above). The prices listed on our website are kept 100% up to date. If for any reason our prices change the website is the first media updated. 

Yes, additional costs may apply although discounts are also available for extended periods. Please contact our office for a quote. 

There is no set time frame that you need to book by. You can book months, days or hours in advance. We recommend booking about 4- 6 weeks in advance for marquees, especially during our busy season of October - March, other items about 2- 4 weeks in advance. The later you leave the booking the higher the risk of equipment being unavailable.

Full payment is required to confirm your booking of which 40% is a non refundable booking fee.

Payments can be made by Visa, MasterCard, American Express or Direct Deposit. Onsite cash payments may be accepted upon prior arrangement. For Direct Deposit we must see the funds in our account for the booking to be confirmed.

Yes

a) Bookings cancelled more than 72 hours of the commencement date will receive the full amount (including bond, delivery and collection fees) less the 40% non refundable booking fee.

b) Any bookings cancelled within 72 hours of the commencement date will only receive the bond and any delivery and collection fees (if applicable).

A change of date is also considered a cancellation.

All breakages and losses are the responsibility of the hirer. A replacement cost is payable on return of the equipment. Replacement costs are obviously dictated by the specific item. If this is of concern please contact our office prior to hiring. If the cost of the damaged item or missing item exceeds the bond then you will be charged for the additional amount.

Yes please! Equipment needs to be returned clean or cleaning charges apply.

We launder our linen at a commercial laundry. Linen doesn't need to be washed although it does need to be aired to avoid mildew forming. The cost of laundering is included in the hire fee. Please shake out and remove everything except the linen prior to putting in the bags provided.

Our warehouse is located in Molendinar. We do not open our warehouse to the public however we are more than happy to make an appointment to view our products.

Customers can collect and return items between 8am and 4pm Monday to Friday (Except public holidays).

Yes. Assuming your function is on a weekend, equipment can be collected by appointment on the Friday 8am - 4.00pm & returned on Monday 8am-4.00pm. Outside of these hours is certainly possible but must be arranged at the time of booking confirmation.

If your function is during the week you can collect equipment the day before and then return the day after your function (3 day hire).

If you are hiring bulky equipment or large numbers of items please talk with our office to ensure you have a vehicle large enough to transport the items. To reduce the risk of damage please ensure you have ropes/tie downs & blankets. We also suggetst you bring assistance to load & unload your vehicle as we may not have staff available to assist.

Yes, we do offer a delivery and collection service. We require a minimum hire of $80 with charges for delivery & collection services additional. Charges for these services are based on the location or distance from our warehouse (Molendinar), number of staff required, size of delivery and ease of access to the exact place of delivery. We do our best to make our delivery rates as reasonable as possible.

Our standard and Quotes to include delivery & collection are based on the assumption that we have drive-in, onsite access to the drop off point. Further to this items will be unloaded as per your request within a reasonable distance from the vehicle & without requiring access via stairs or lifts. Additional charges will be applied if our drivers arrive onsite to find that access & loading does not fall within these boundaries. Please contact our office for a quote.

Standard delivery times are Monday to Friday from 8am to 4pm. Delivery outside of these hours may attract an additional fee. We will call before your delivery to let you know that we're on the way. Keep your phone handy. If your function is on a weekend we typically deliver on Friday and collect on Monday. Note, as we place a very high emphasis on the safety of our staff, clients and their guests we will not erect marquees in the dark or severe weather conditions. Additional lighting maybe used at night time at the clients expense.

Yes, but additional hire costs may apply as this would exceed the standard up to 3 day hire. Collection and return times must negotiated confirming the booking.

6m wide and greater: These marquees are a heavy weight and have no centre pole. They have to be weighted down with either pegs in the ground or weights. They have guide ropes off the each leg that tie to either a peg or weight. They come with a white roof and white or clear walls are available.

Pop Up: A compact marquee that can be erected and dismantled in minutes. We'll erect and dismantle Pop Up marquees free of charge when a delivery fee has been paid. Our sizes come in 3m x 3m and 3m x 6m. Please refer to the photo gallery to see pictures of the different styles of marquee.

Anytime. Standard times are between the hours of 8am and 4pm Monday to Friday We always call to say we're on the way so keep your phone handy. Days and times outside of 8am to 4pm Monday to Friday (not including public holidays) will be charged at higher rates. Depending on our work load we may request to set up earlier or collect a day late (no extra charge). We will try to fit in with your schedule for deliveries, set up and collection but this must be agreed upon booking. We also try to keep an eye on the weather and if it looks like bad weather is on the way, we'll attempt to erect the marquee earlier. We may attempt to negotiate a later date to dismantle the marquee due to bad weather. The safety of our clients along with their guests and our staff is our highest priority.

Please refer to the table 'About /Information' under 'Marquees & Structures' on the menu bar of our website. This section also provides our recommended maximum capacity for different types of functions in marquees along with a whole host of other information that is really helpful. Please contact our office if you need further assistance.

Click here to view our Terms & Conditions.